Disappointed with DHL express

I ordered the MA2 on the 5th of February and my shipment has been sitting in Dong Guan DHL facility from the 8th to the 14th Feb :(
It’s almost like it was sitting forgotten in some corner of the DHL Warehouse, hopefully it should arrive at my home soon.
And of course all DHL can say is that they are very sorry for the inconvenience, but no one can tell me why this just sat in the warehouse for so long?

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