gimbal stuck error 40002

Anyone got tips on how to fix this on a mavic air 2???? The auto calibration gets stuck at 10%.
The issue seems to be with the horizontal axis .If i set the gimbal pointing back at a angle the other two axis go through the start up mode but the gimbal stays pointING to the left or right , not straight ahead. Tried a firmware refresh but no joy. Also checked the ribbon cableS were seated properly .Gimbal moves very freely in all directions . No resistance or roughness in its movements…

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