Has DJI support not improved over the years?

I remember many years ago when I had the Mavic Pro 1, the DJI tech and support was absolutely horrendous. Passed back and fourth between rep after rep after rep after rep. Constant followups from me, no call or email backs from them. Well I would have thought that they have improved over the years.

Owning a Mavic Air 2 now, I contacted them 2 weeks ago to have a cable replaced and to have a new one sent to me. They said they would send me a confirmation email once it goes through that same…

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